This week, I’m getting back to my roots.  It’s been some time since I’ve done a standard discount usability study.  I often use other research methods and let newer researchers carry on with a standard usability study.  I’m in the lab to learn more about Zimbra.

As of this writing, I’m about halfway through my study (12 participants scheduled, 1.5 hours each).  I walked into this with some thoughts about issues that I might observe.  As ever, I found new issues that I didn’t guess in advance.  Which is, of course, the point of running the usability study, and is one of the reasons that I love being a researcher.