I’ve already gone on about how awesome Pop Market is when I posted about the user experience of daily deals.  Now I’ve got another reason to love them: lightning-fast customer service.

On Sunday afternoon, I opened up one of my recent purchases from them, a two-disc set of Janis Joplin’s Pearls.  Inside, I found two Earth, Wind & Fire discs instead.  I went to the Pop Market website and sent them the following via their “contact us” form:

Hello,

I ordered the “Legendary Women” CD bundle, which consists of two-CD sets from Carole King, Janis Joplin, and Sarah McLachlan.  Today, I opened up the Janis Joplin set to listen to it, only to discover that there has been some kind of manufacturing error.  Instead of the two-disc set of “Pearl”, the two discs are Earth, Wind & Fire’s “Essential Plus”.

How can I resolve this issue?

Best regards,
Nadyne Richmond.

In less than ten minutes, I got a response.  On a Sunday!  And here’s what they had to say:

Hi Nadyne Richmond,

I’m sorry for any inconvience that may have caused. I am happy to provide your requested replacement. I have created your Service Order: [number]. You can follow the status of your Service Order online using the link below:
[linky redacted]
Once your product has shipped, this link will be updated to display your new tracking number.

Sincerely,

Sony Music Digital
[number redacted]
Victor

This is much faster service than I expected, and I’m certainly happy with the response. So: thanks, Pop Market! This certainly makes me feel better about all of the purchases that I’ve already made with them, and even more likely to continue doing so in the future.