During MacIT last week, my fellow advisory board members and I gave a panel session titled “Things You Should Know: Mountain Lion”. During my slot, I talked about the evolution of BYOD. I couldn’t cover as much as I wanted during that time, and lots of people talked to me after the session, which gave me even more ideas about this.
The modern roots of BYOD can be traced to the iPhone. People started buying their own iPhones and using them side-by-side with their corporate-issued smartphones. When the iPhone gained Exchange ActiveSync support in 2008, people started ignoring their corporate-issued smartphones and doing more and more corporate work on their iPhones. Additionally, people who never had corporate-issued smartphones now started using their personal iPhones against corporate resources. IT had to adapt to this influx of new and unsupported devices. Some companies began issuing iPhones (and other smartphones as well, as more competitors to the iPhone appeared). Still others decided that it was better to let employees buy their own phones, and their IT infrastructure would just have to support it. Bring Your Own Device suddenly became a thing with its own acronym and its own policy.
BYOD has plenty of advantages, both to the employee and to the company. Employees get to buy hardware that they like to use. They can consolidate onto a single device and not carry around two smartphones. Companies and their IT departments now have fewer devices that they have to manage.
Just about the same time when we started to take BYOD seriously, and when companies were creating official policies about how they would handle BYOD, the iPad came onto the market. It was a natural extension to BYOD to allow these new tablets onto the corporate infrastructure. As with the iPhone, the iPad also paved the way for other tablets to follow suit.
Now, we’re seeing BYOD extended to laptops. Companies are starting to allow their employees to bring their own laptops. Those of us who have been Mac users for a long time look at BYOD and realize that we’ve been doing BYOD for years and years, we just never put a name on it. If we did put a name on it, it was “sneaking around”. Mac users have been using their personal laptops for work purposes for years and years. Sometimes it was just when working at home, other times it was bringing it to work and figuring out what was necessary to get it to work on the corporate network. These clandestine Mac users would trade information amongst themselves about what works and what doesn’t, what software was necessary to make everything look okay, and how to be a Mac user and not look like you were a Mac user.
I know a number of Mac IT admins who got their start in companies that were willing to look the other way when Mac users brought their laptops to work. They became known as the IT person who could help out the Mac users, either by helping them with the right settings or software to be more functional on the corporate network, or who were willing to make the right tweaks to the infrastructure to support Mac users without impacting everyone else. They didn’t start as Mac IT admins, and they didn’t even necessarily start as Mac users themselves, but they helped out and learned a lot by doing. The MacEnterprise mailing list got its start several years ago, and has always had a sizeable element of trying to figure out how to get Macs to work in an environment that, at best, doesn’t support Macs, and, at worst, might be actively hostile to them.
For us longtime Mac users, BYOD has helped engender a lot of changes to IT that makes it easier for us to be Mac users. The cloud, SaaS, virtualization, and virtual desktops have all made it possible for us to easily access data and applications that we had to fight our way around otherwise. IT has had to adapt to support all of this. On one hand, a heterogeneous environment can be more difficult to manage; on the other hand, happy users and a more flexible and adaptive environment can be easier to manage.
It’s a pretty awesome time to be a Mac user in the enterprise, and I think that it’s just going to get easier and easier from here. It’s also a pretty awesome time to be a Mac IT administrator, since these skills are in high demand as more companies decide that it’s time to adapt to a changing workforce and an ever-changing array of devices that must be supported by their infrastructure.